Kinesis Money: When Sound Money Blocks Your Funds - A User Story

Maybe "If you don't hold it, you don't own it" is still valid, even in the crypto era.

Latest Update - July 21, 2025

On this date, I received official communication from Kinesis reversing $250,000 worth of completed trades based on the invocation of Clause 6.8 - two months after those trades had been settled.

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Letters & Messages

In this section, I transparently publish the messages I have sent to various parties regarding this matter, together with any replies I may receive. This includes correspondence with Kinesis management, the official forum, partners, regulators, media outlets, social platforms, and other relevant entities.

A dedicated subsection also hosts letters and testimonies from other Kinesis customers who may have encountered similar issues - such as blocked accounts, KYC inconsistencies, or operational opacity.

All external letters are published only with the explicit consent of their authors. Each entry below links to the related document or source as it becomes available.

Together, these records aim to support transparency, accountability, and informed discussion.


Below is a structured list of all ongoing or planned communications, organized by category. Each table shows the intended recipient, number of messages sent, date of last contact, and current status.

Planned Contacts & Message Tracking

Target Messages Sent Last Contact Date Status
Kinesis Support 3 28 May 2025 Unanswered
Kinesis Compliance and Account Executive 1 21 May 2025 Unanswered
Thomas Coughlin (CEO) + Kinesis Support 0 Programmed Programmed
Andrew Maguire (Director) + Kinesis Compliance 0 Programmed Programmed
Jeremy Lee (Head of Compliance & CRM) + Kinesis Compliance 0 Programmed Programmed
Hilton Pohl (Head of Sales) + Jai Bifulco (Chief Commercial Officer) 0 Programmed Programmed
Kinesis Official Forum (currently unreachable) 4 22 May 2025 Posts not approved
Kinesis LinkedIn Page 0 Programmed Programmed
Kinesis Telegram Official Group 0 Programmed Programmed
Partner Messages Sent Last Contact Date Status
ABX 0 Programmed Programmed
Loomis 0 Programmed Programmed
LBMA 0 Programmed Programmed
Bullion Capital 0 Programmed Programmed
BRINKS 0 Programmed Programmed
MC 0 Programmed Programmed
Malca-Amit 0 Programmed Programmed
ATLAS 0 Programmed Programmed
Partner Messages Sent Last Contact Date Status
BitMart Exchange 0 Programmed Programmed
Authority Messages Sent Last Contact Date Status
ASIC (Australia) 0 Programmed Programmed
FCA (UK) 0 Programmed Programmed
Competitor / Actor Messages Sent Last Contact Date Status
Rhyno Coetsee (soundmoneymovement.org) 2 7 July 2025 Last one Unanswered
Mike Maloney (GoldSilver.com) 0 Programmed Programmed
BullionVault 0 Programmed Programmed
Target Messages Sent Last Contact Date Status
Reddit r/Kinesis_money 0 Planned Programmed
X (formerly Twitter) Kinesis hashtags 0 Planned Programmed
YouTube Influencers (Arcadia Economics, Mike Maloney, etc.) 0 Planned Programmed
Coindesk / Cointelegraph 0 Planned Programmed

Other Customers' Letters

This section collects letters, statements, and public materials shared by other Kinesis users who may have experienced similar situations - such as account blocks, delayed withdrawals, or requests for excessive documentation.

All materials are published only with explicit consent from their original authors and are meant purely to document user experiences for the sake of transparency and accountability. No claims or accusations are made beyond what is explicitly stated in the provided letters.

If you are a Kinesis customer and wish to share your experience, please contact me at the email address provided in the Contact section. Submissions can include correspondence, screenshots, or documents, provided they relate to verifiable interactions.

From Content Date Notes
Cryptoinformer Document about ABX public quotation on ASIC with all the main shareholders details 12 July 2025 the document is downloadable and also available at https://cryptoinformer.substack.com and https://x.com/cryptoinformer0; very useful to know who are the people behind and their contacts

Together, these accounts contribute to a broader understanding of customer experiences and help foster a culture of openness and responsibility.

Contact me

If you have had similar experiences, or if you are a journalist, regulator, concerned partner or even a competitor, feel free to reach out:

Email:

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